We all know the quality of the product is very important and we already know BUMRs Quality is a 10/10.
My review today is about the exceptional customer experience I received when Aus Post lost my order…
I sent an email to BUMRs and received a response very promptly, which was not an automatic reply.. this was refreshing since these days we can usually expect automation, to add it was a weekend, I then received an unexpected follow up with what had been done to resolve , then yet another email to update me on the status of the lost order, this was followed by a lovely phone call which I was absolutely above and beyond exceeding all expectations!!
Thanks Again BUMRs, I will be back
Kind regards
De
